At Yummy Vibez, we strive to make sure your shopping experience is as smooth and hassle-free as possible. This Shipping Policy outlines everything you need to know about how we handle shipping, including processing times, shipping options, costs, and more. Please read this policy carefully before making a purchase.

1. Order Processing Times

• Order Confirmation: Once your order is placed, you will receive an email confirmation. Our team will then begin processing your order.
• Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods and Delivery Times

Yummy Vibez offers several shipping options to meet your needs:

a. Standard Shipping

• Delivery Time: Standard shipping typically takes 5-7 business days after your order is processed.
• Availability: Standard shipping is available for most locations within the contiguous United States.

b. Expedited Shipping

• Delivery Time: Expedited shipping typically takes 2-3 business days after your order is processed.
• Availability: Expedited shipping is available for most locations within the contiguous United States.

c. Express Shipping

• Delivery Time: Express shipping typically takes 1-2 business days after your order is processed.
• Availability: Express shipping is available for most locations within the contiguous United States.

d. International Shipping

• Delivery Time: Delivery times vary depending on the destination country and customs processing times.
• Availability: International shipping is available to select countries. Please check our website for the list of countries we ship to.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, the shipping method selected, and the delivery destination. You can view the estimated shipping cost during checkout before completing your purchase.

a. Free Shipping

• Eligibility: We offer free standard shipping on orders over a certain amount (e.g., $50). The minimum purchase amount required for free shipping will be displayed on our website.

b. Additional Charges

• Remote Areas: Additional charges may apply for shipping to remote or rural areas.
• Customs and Duties: For international orders, the recipient is responsible for any customs fees, import duties, or taxes that may apply. These charges are not included in the purchase price or shipping cost.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on the carrier’s website.

a. Tracking Delays

Please note that it may take up to 24 hours for tracking information to appear on the carrier’s website. If your tracking number does not work or shows no information, please allow some time and check again later.

5. Delivery Issues

a. Delayed or Lost Shipments

• Standard Shipping: If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the carrier to resolve the issue as quickly as possible.
• Expedited/Express Shipping: If your expedited or express shipment is delayed, please notify us immediately, and we will investigate the cause of the delay.

b. Incorrect Address

Please ensure that your shipping address is accurate and complete when placing your order. Yummy Vibez is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee changes can be made once the order is in process.

c. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

6. Damaged or Missing Items

a. Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your package. We will ask you to provide photos of the damage, and we will work with you to resolve the issue, whether that be through a replacement, a refund, or another suitable solution.

b. Missing Items

If any items are missing from your order, please contact us as soon as possible. We will investigate and either send you the missing items or issue a refund.

7. International Shipping Considerations

a. Customs Clearance

International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customs regulations vary by country, and you are responsible for complying with your destination country’s laws and regulations.

b. Import Duties and Taxes

The recipient of an international shipment may be subject to import duties, taxes, and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; Yummy Vibez has no control over these charges and cannot predict what they may be.

8. Shipping Restrictions

Yummy Vibez currently ships to addresses within the United States and select international locations. We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. Please check our website for the most up-to-date information on shipping destinations.

9. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact our customer support team at:

Yummy Vibez Pet Store
16192 Coastal Highway, Lewes, DE 19958
hello@yummyvibez.com
800-214-6265