At Yummy Vibez, we want you and your pets to be completely satisfied with your purchase. Our Refund & Returns Policy is designed to ensure a hassle-free experience. Please review the following guidelines:

1. Return Eligibility

• Time Frame: You may return most items within 30 days of delivery for a full refund.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Certain items, such as perishable goods, personalized products, and final sale items, cannot be returned.

2. Return Process

• Initiate a Return: Contact our customer support team at hello@yummyvibez.com or (800) 214-6265 to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
• Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

3. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items returned with obvious signs of use or missing parts.

4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
• Exchange Process: To exchange an item, return the original item and place a new order for the desired product.

5. Non-Refundable Situations

• Late Returns: Items returned after the 30-day window may not be eligible for a refund or exchange.
• Incorrect Address: If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipment.

6. Cancellations

• Order Changes: If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

7. Contact Us

For any questions or concerns regarding our Refund & Returns Policy, please reach out to our customer support team:

Yummy Vibez Pet Store
16192 Coastal Hwy, Lewes, DE 19958
hello@yummyvibez.com
(800) 214-6265